Privacy Policy

SmartAlly.ai ("SmartAlly," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartally.ai, use our SaaS platform, or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

1.1 Information You Provide Directly

We may collect the following personal information when you interact with us:

• Name, email address, phone number, and business information submitted via contact or inquiry forms
• Payment information processed securely through Stripe (we do not store your full credit card details on our servers)
• Information provided during an AI Audit engagement, onboarding questionnaires, or strategy calls
• Communications you send us via email, text message, or through our platform
• Your mobile phone number and your express written consent to receive text messages, where you have opted in

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie data and tracking pixels (see Section 5 for details)

1.3 Information From Third Parties

We may receive information about you from third-party services including Meta (Facebook/Instagram) and Google when you interact with our advertisements or analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Deliver, operate, and improve our services and SaaS platform
• Process payments and manage billing through Stripe
• Communicate with you about your project, audit, or subscription
• Send email and text message communications where you have opted in (you may opt out at any time)
• Analyze website usage and improve user experience
• Comply with legal obligations and enforce our agreements
• Respond to inquiries and provide customer support

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, including Stripe (payment processing), GoHighLevel (platform infrastructure, white-labeled as SmartAlly.ai), Google Analytics, and Meta Ads.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are required to protect your information and may only use it for the specific services they provide to us. Mobile phone numbers and SMS consent data are excluded from all sharing described above, other than with the subcontractors who deliver the messages on our behalf. See Section 7.

4. Payment Processing

All payment transactions on our website are processed through Stripe, a PCI-compliant payment processor. We do not store, process, or transmit your full credit card information on our servers. By making a purchase, you agree to Stripe's Privacy Policy and Terms of Service, available at stripe.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Specifically, we use:

• Google Analytics: To understand how visitors interact with our website. Google Analytics collects data such as pages visited, time on site, and general location. You can opt out via Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.
• Meta Pixel: To measure the effectiveness of our Facebook and Instagram advertising campaigns and to serve relevant ads. You can manage your ad preferences through your Facebook settings.
• Essential Cookies: Necessary for the website to function properly.

You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website.

6. Email Marketing

With your consent, we may send you marketing emails about our services, updates, and offers. Our email communications are managed through our platform (SmartAlly.ai, powered by GoHighLevel). You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Note that transactional emails related to your account or services may still be sent after unsubscribing from marketing communications.

7. SMS and Text Messaging

If you provide your mobile phone number and give express written consent, we may send you text messages related to your inquiry, appointment, engagement, or account, as well as promotional messages where you have opted in to receive them.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service providers and messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent is not a condition of purchase. You are never required to agree to receive text messages in order to buy our services or engage with us.

• Message frequency: Message frequency varies. Conversational and appointment-related messages are sent as needed; recurring marketing messages are limited to no more than eight per month.
• Message and data rates: Message and data rates may apply. Contact your wireless provider for details about your plan.
• Opting out: Reply STOP to any message to unsubscribe at any time. You will receive a single confirmation message and no further texts.
• Getting help: Reply HELP to any message, or email [email protected], for assistance.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Mobile numbers collected for text messaging are used only for the purposes described above and are retained in accordance with Section 8.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications, including text messages
• The right to data portability

To exercise any of these rights, please contact us at the information provided in Section 15. We will respond to your request within a reasonable timeframe.

10. International Users

SmartAlly.ai is operated from the United States and primarily serves US-based clients. If you access our services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.

12. Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: